Mon
Terms & Policies
Customer terms, EMI & issuer disclosure, support policies, privacy information, and security documentation for Mon.
Mon Personal Terms
Master personal customer agreement for using Mon.
›Master personal customer agreement for using Mon.
Account & IBAN Terms
Mon account terms incorporating ConnectPay issuer rules for electronic money, IBANs, currency balances, payments, restrictions, and closure.
›Mon account terms incorporating ConnectPay issuer rules for electronic money, IBANs, currency balances, payments, restrictions, and closure.
Virtual Visa Card Terms
Terms for virtual Visa cards issued through Mon.
›Terms for virtual Visa cards issued through Mon.
Fees & Limits
Customer-facing charges, limits, and how fees are shown before confirmation.
›Customer-facing charges, limits, and how fees are shown before confirmation.
EMI & Issuer Disclosure
Required EMI and issuer disclosure for Mon customers.
›Required EMI and issuer disclosure for Mon customers.
Privacy Policy
Personal data, identity checks, service providers, retention, and rights.
›Personal data, identity checks, service providers, retention, and rights.
Cookie Policy
Website cookies and similar technologies.
›Website cookies and similar technologies.
Complaints Policy
How complaints are handled and escalated.
›How complaints are handled and escalated.
Cancellation Policy
Cancellation of service requests, transactions, and account instructions.
›Cancellation of service requests, transactions, and account instructions.
Card Delivery Policy
Digital virtual-card delivery information.
›Digital virtual-card delivery information.
Card Returns & Replacement Policy
Virtual card replacement and reissue handling.
›Virtual card replacement and reissue handling.
Support
In-app support, response expectations, urgent security handling.
›In-app support, response expectations, urgent security handling.
Prohibited Activities & Jurisdictions
Restricted activity, unsupported jurisdictions, and account controls.
›Restricted activity, unsupported jurisdictions, and account controls.
AML / KYC Summary
Identity verification, sanctions screening, and transaction monitoring summary.
›Identity verification, sanctions screening, and transaction monitoring summary.
FAQ
Common questions about Mon.
›Common questions about Mon.
Company / About
Legal entity and service information.
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Legal entity and service information.